A Message to Our Valued Clients
In recent times, travel has been incredibly challenging for Australia and Australians however we want to thank our clients for the patience and support that we have received during this difficult journey. We are extremely excited at the prospect of borders reopening, which will allow our industry to breathe a little more easily and our clients to book that much-needed escape. We have been busy finding the most astounding local escapes for you over the past several months and we look forward to helping you uncover the hidden gems that Australia has to offer so that you can take that long awaited and well deserved break soon.
How We're Improving Our Service to You
We have streamlined our refund process in order to more efficiently deliver client refunds. We understand how important your refund is and are working hard to obtain and deliver your refund as quickly as possible.
News and Updates
Trans-Tasman Bubble Set To Open To Two-Way Quarantine-Free Travel from 11:59pm Sunday April 18
New Zealand Prime Minister Jacinda Ardern has announced New Zealand will open its borders to Australian travellers without the need to quarantine from 11:59pm Sunday April 18.
Greater Brisbane To Enter Three Day Lockdowm From 05:00pm Monday March 29
Queensland Premier Anastasia Palaszczuk has announced that Greater Brisbane will enter a three-day circuit breaker lockdown from 05:00pm March 29 until 04:59pm April 1.
External Impacts to Our Business
Our network of offices has changed, but we remain committed to delivering extraordinary travel experiences to you.
Refund processing timeframes
Our teams are working tirelessly to help every one of our valued clients. We want to reassure you we have streamlined our refunds process, and are working hard to return your funds to you as quickly as possible.
Our Travel Partners
We work with third party travel partners to deliver your travel experience, however each one of our partners has their own policy regarding cancellations and refunds, which are frequently updated. We are doing our best to work within those policies while helping you cancel or change your booking.
Mental Health Support
We know being separated from loved ones, health anxiety and the uncertainty of our domestic borders can be a stressful experience. If you or anyone you know needs mental health support:
Our peace of mind promise
No matter what happens, your trusted Travel Associates adviser is always by your side, ensuring your travel experience is seamless.
- Janet Rose Macpherson
- Melissa Collins
- Gwendoline Worsnop
- Julie Sheekey
- Cathryn Rodriguez
- Gilly Pooley