We're Here to Help

A Message to Our Valued Clients

The Coronavirus pandemic has had an enormous impact on our industry and on our business, however we are committed to delivering you an excellent service experience. If our service delivery has not met your expectation, we would appreciate hearing from you so that we may try to improve your experience. Contact us.

How We're Improving Our Service to You

We have recently streamlined our refund process in order to more efficiently deliver client refunds. We understand how important your refund is and we are working hard to expedite the process and deliver your money back to you.

External Impacts to Our Business

Our Offices

Our network of offices has changed, but we remain committed to delivering extraordinary travel experiences to you.

Our Advisers

Our teams are working tirelessly to help every one of our valued clients, but we are experiencing longer call wait times due to the number of clients who need our assistance. We sincerely appreciate your patience with us at this time.

Our Travel Partners

We work with third party travel partners to deliver your travel experience, however each one of our partners has their own policy regarding cancellations and refunds, which are frequently updated. We are doing our best to work within those policies while helping you cancel or change your booking.

Refund Processing Timeframes

Due to the high volume of refund requests triggered by the Coronavirus pandemic, the Travel Associates team has been working hard to streamline the refund process for our clients. It has taken time to navigate the extremely complex process of suppliers cancelling services and changing refund conditions however we are focused on delivering your refund back to you as quickly as possible.

  • To learn more about the cancellation and refund process click here.
  • To learn more about the latest business updates which may impact our refunds process click here.

We apologise for any delays and would like to reassure you that we are improving our processes to return your refund to you as quickly as possible.

When Can We Travel Again

There have been many proposed timelines by industry and government bodies, however, these timelines should be viewed as a guide only, and will be reliant on the Australian Government opening up the borders for citizens and permanent residents to travel freely.

The proposed ‘Trans-Tasman travel bubble’, which would allow travellers from Australia and New Zealand to move freely between the two nations, has been put on hold. The main reason is that the New Zealand Government has concerns about our state borders remaining closed, and the impact of new Coronavirus cases being recorded in Australia.

At the current time, it appears international travel may not resume until early 2021. For the latest travel advice please visit Smartraveller and the World Health Organisation.

For more information on domestic travel restrictions and border openings head here.

We're With You All the Way

Travel Associates has been delivering extraordinary travel experiences and magical moments to our clients for over 21 years.

Travel Associates offers the most experienced and well-travelled network of travel advisers in Australia.

Our experienced advisers can support you with comprehensive knowledge of insurance, interest-free finance and payment options, and 24/7 support and assistance, no matter where you are in the world.