We're Here to Help

A Message to Our Valued Clients

The past 7 months have been incredibly challenging for Australia and Australians however we want to thank our clients for the incredible patience and support that we have received during this difficult journey. We are extremely excited at the prospect of borders reopening, which will allow our industry to breathe a little more easily and our clients to book that much-needed escape. We have been busy finding the most incredible local escapes for you over the past several months and we look forward to helping you uncover the hidden gems that Australia has to offer so that you can take that long awaited and well deserved break soon.

How We're Improving Our Service to You

We have recently streamlined our refund process in order to more efficiently deliver client refunds. We understand how important your refund is and we are working hard to expedite the process and deliver your money back to you.

External Impacts to Our Business

Our Offices

Our network of offices has changed, but we remain committed to delivering extraordinary travel experiences to you.

Our Advisers

Our teams are working tirelessly to help every one of our valued clients, but we are experiencing longer call wait times due to the number of clients who need our assistance. We sincerely appreciate your patience with us at this time.

Our Travel Partners

We work with third party travel partners to deliver your travel experience, however each one of our partners has their own policy regarding cancellations and refunds, which are frequently updated. We are doing our best to work within those policies while helping you cancel or change your booking.

 

Our peace of mind promise

No matter what happens, your trusted Travel Associates adviser is always by your side, ensuring your travel experience is seamless.

Refund Processing Timeframes

Refund Processing Timeframes

Due to the high volume of refund requests triggered by the Coronavirus pandemic, the Travel Associates team has been working hard to streamline the refund process for our clients. It has taken time to navigate the extremely complex process of suppliers cancelling services and changing refund conditions however we are focused on delivering your refund back to you as quickly as possible.

  • To learn more about the cancellation and refund process click here.
  • To learn more about the latest business updates which may impact our refunds process click here.

We apologise for any delays and would like to reassure you that we are improving our processes to return your refund to you as quickly as possible.